As a whole, the Department of Trade and Industry highlights the importance of consumer welfare. It regulates policies that protect the rights of the consumers via different methods. DTI-NCR makes sure that the provisions in these policies or laws are effective. The consumer assistance service implemented by DTI-NCR, in coordination with the Bureau of Trade Regulation and Consumer Protection include information dissemination, regular monitoring of establishments, and complaints handling.
The 8 Basic Consumer Rights
1. The Right to Basic Needs
The first consumer right is the right to basic needs which guarantees survival, adequate food, clothing, shelter, health care, education, and sanitation.
2. The Right to Safety
The second consumer right is the right to safety, which is the right to be protected against the marketing of goods or the provision of services that are hazardous to health and life.
3. The Right to Information
The third consumer right is the right to information, which is the right to be protected against dishonest or misleading advertising or labeling, and the right to be given the facts and information needed to make an informed choice.
4. The Right to Choose
The fourth consumer right is the right to choose, which is the right to choose products with competitive prices with an assurance of satisfactory quality.
5. The right to Representation
The fifth consumer right is the right to representation, which is the right to express consumer interests in the making and execution of government policies.
6. The right to Redress
The sixth consumer right is the right to redress, which is the right to be compensated for misrepresentation, shoddy goods, or unsatisfactory services.
7. The right to Consumer Education
The seventh consumer right is the right to consumer education, which is the right to acquire the knowledge and kills necessary to be an informed customer.
8. The right to a Healthy Environment
The eighth consumer right is the right to a health environment, which is the right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and well-being.