Frequently Asked Questions
No Return, No Exchange
1. What is the legal basis of the prohibition on the “No Return, No Exchange” policy of business establishments?
2. What is the rationale for this provision?
3. Why is the presence of a “No Return, No Exchange” notice considered deceptive?
4. Can Business establishments still issue official receipts with the “No Return, No Exchange”?
6.Can a store exercise only a policy of exchange but not refund?
7.If the defect is due to mishandling on the part of the buyer, can he/she still return the item and demand and exchange or refund?
8.If after buying a certain item, a customer changes his/her mind and wants to return said item. Can he/she invoke the prohibition on “No Return, No Exchange”?
9.Is there a time limit within which a buyer may return defective products?
10.Can a buyer return defective goods without the official receipt?
11.Can a store print in their invoices the statement “Exchange of Merchandise will not be accepted without a valid receipt or other evidence of purchase”?
12.Can a store impose the condition that merchandise can only be exchanged once?