Consumer Complaints

For Consumer Complaints, kindly fill-up the Complaint Form (download it here) or you may prepare a complaint letter addressed to and with the following information:

MS. CAROLINA I. CARBONELL
Officer-In-Charge, Consumer Assistance and Protection Division (CAPD)
DTI - National Capital Region
12/F Trafalgar Plaza 105 HV Dela Costa Street
Salcedo Village, Makati City

1. Complete name, address and contact number of complainant and respondent.
2. Narration of facts
3. Demand
4. Scan and attach proof of transaction and any government issued ID of the complainant.

or you may personally visit and submit it to:

Public Assistance Desk (PAD) at the DTI-Head office:
Ground Floor, 361 Trade and Industry Building , Sen. Gil J. Puyat Avenue, Makati City, Philippines 1200

Department of Trade and Industry - NCR Regional office:
12/F Trafalgar Plaza 105 HV Dela Costa Street Salcedo Village, Makati City, Philippines 1227

and you may call:

DTI-Direct - (632) 751-3330
DTI-NCR, CAPD (National Capital Region clients) 811-8231 to 32

Please see Complaints Flowchart (view it here) for your guidance and information.